This role is crucial in ensuring the efficient management of aviation parts while also providing excellent front desk support to the company’s clients and staff. The ideal candidate will possess a strong understanding of aviation parts, exceptional organizational skills, and excellent communication abilities. This company is an Authorized Service Center for Piper, Daher-Kodiak, and Cirrus, and are proud to offer exceptional support to the aviation community.

Location: Southeast, USA
Salary: 50-60k

Key Responsibilities:

Customer Service:

  • Greet customers and visitors in a professional and friendly manner.
  • Answer incoming calls, route them to the appropriate personnel, or take messages as necessary.
  • Manage email correspondence and respond to inquiries in a timely fashion.
  • Maintain cleanliness and organization of the front desk and lobby areas.
  • Address customer concerns or complaints in a prompt and courteous manner.
  • Other duties as assigned.

Aviation Parts Management:

  • Receive, inspect, and catalog incoming aviation parts shipments.
  • Assist customers with inquiries regarding parts, pricing, and availability.
  • Provide accurate and timely information to customers regarding order status and shipment tracking.
  • Coordinate the packaging and shipment of aviation parts to customers, ensuring compliance with shipping regulations and requirements.
  • Coordinate drop shipments of parts from vendors to customers.
  • Prepare shipping labels, packing slips, and other necessary documentation for outgoing shipments.
  • Coordinate with vendors and suppliers for timely delivery and replenishment of parts.
  • Maintain organized and easily accessible storage of aviation parts.
  • Conduct quality checks on incoming aviation parts to ensure compliance with regulatory standards and company requirements.
  • Document and report any discrepancies or issues with received parts.

Qualifications:

  • High school diploma or equivalent; additional certification in aviation parts management or related field is a plus.
  • Prior experience in aviation parts management, inventory control, customer service, or related roles preferred.
  • Strong knowledge of aviation parts terminology, specifications, and industry standards.
  • Excellent customer service and interpersonal skills.
  • Proficient computer skills, including experience with inventory management software and MS Office Suite.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Attention to detail and accuracy in all work processes.
  • Effective communication skills, both verbal and written.
  • Ability to pass a TSA background check and compliance with a pre-employment/random drug testing program.

Benefits:

  • 401(k) and matching
  • Health insurance
  • Dental insurance
  • Life and Long-Term Disability Insurance
  • Vision insurance
  • Paid time off
  • Employee assistance program
  • Flexible spending account

Company is an Equal Opportunity Employer and a Drug-Free Workplace